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Tuesday, April 11, 10:00 AM - 10:50 AM

  • Room: Keynote Hall
Through the years, Jim Ziegler has a reputation for growing dealerships to the ‘Big Numbers.’ In this presentation, Ziegler itemizes more than 20 things he would change if he took over your dealership. What processes, technologies, and vendors would he change, modify or renegotiate? What personnel would stay, and who... more...
James Ziegler
President and CEO
Ziegler SuperSystems, Inc.

For 41 years, Jim Ziegler's been a recognized industry, writer, magazine columnist, professional speaker and super performer...following a record setting sales and F&I manager/director with some of the top automobile dealerships in the country. Since March of 1986, Ziegler has done business with more than 15,000 dealerships nationwide and more...


Tuesday, April 11, 1:30 PM - 2:20 PM

  • Room: 23
Can you improve dealership operations during both current and future economic markets? Join this session to gain key data-driven insights to help you secure, manage, leverage, and control your data for consistent profitability in your dealership. David Spisak, who before entering the technology space, went from GM of a single... more...
David Spisak
Senior Vice President, ReverseRisk
Reynolds and Reynolds

After serving in the Navy, David Spisak worked in the automotive industry for 17 years. Knowing there had to be a better way to find and utilize information in the dealership, he founded ReverseRisk, a reporting and analytics tool which was recently acquired by Reynolds and Reynolds. By figuring how...


Tuesday, April 11, 2:30 PM - 3:20 PM

  • Room: 23
Most dealers have a BDC, or HAD a BDC, but still have issues managing response times, quality responses, and CSI scores that have a negative effect on profitability and reputation. By viewing the journey from the customer perspective, you’ll be able to identify opportunities within your current operations. These opportunities... more...
Chris Sondesky
Executive Director
CF Search Marketing

Chris has spent the past 17 years learning every aspect of the retail automobile industry. From his time as a wholesale buyer responsible for 50+ units/week including transport and reconditioning, getting his hands dirty working as a technician, managing sales department operations as a GSM and later a GM, to...


Wednesday, April 12, 10:00 AM - 10:50 AM

  • Room: 25
Many dealerships are victims of a “sick sales floor” and don’t even know how to see the telltale signs of this crippling disease. Sales people afflicted by sore feet and sunstroke from burning through ups on your lot. Staff so gripped by customer ‘pre-qualificationitis’ that they hide themselves away inside... more...
Brent Wees
Director of First Impressions

Brent has been a thought-leader in the North American automotive digital marketing landscape for almost 20 years, developing agency strategies and software for all three tiers of the industry. Widely known for his energetic, comedic and uniquely engaging presentation style, Brent is a much sought-after keynote speaker around the globe....

Mark Stringfellow
VP Sales

Mark serves as Vice President of Sales at Nextup. He is responsible for business development and the creation of key partnerships to drive aggressive growth for The Next Up....


Wednesday, April 12, 1:30 PM - 2:20 PM

  • Room: 10
While many dealerships are staffed by managers who are great closers and desk people, they don't necessarily have people with great "management" skills. In today's automotive industry, what a manager is doing when there are no customers on the showroom floor is every bit as important as what they do... more...
Alan Ram
President and Founder
Alan Ram's Proactive Training Solutions

Alan Ram, President and Founder of Alan Ram’s Proactive Training Solutions, is recognized by many as the best in the automotive industry at increasing individual, as well as dealership, productivity through effective utilization of the telephone, Internet, and client base management. Alan has worked with several manufacturers over the years...

Wednesday, April 12, 2:30 PM - 3:20 PM

  • Room: 15
With the rapid generational shift in the workforce, the digital generations now dominate. Modern dealerships need to stop looking for young talent that “fits our culture” and start shifting the workplace culture to better fit the available talent pool. The goal is not total cultural change. The goal is to... more...
Candice Crane
VP, Dealer Solutions

Candice has 15 years of sales and operations experience in a variety of markets and is currently VP of Dealer Solutions at Hireology. Previously she was the Organizational Development Director of a large automotive group in the Midwest, where she designed and led a transformational change that improved the customer...


Thursday, April 13, 8:30 AM - 9:20 AM

  • Room: Keynote Hall
You have the opportunity to hear from a group of extremely talented dealers who share their insight on what it takes to become a leading dealership in 2017. We will delve into personal leadership and hiring practices that have either succeeded or failed. You will learn how to hire with... more...
Allison Musante
Kuhn Honda

Allison Musante is the General Manager of Kuhn Honda located in Tampa, Florida and has been working in the automotive industry since 2002. Prior to Kuhn, Allison was the General Manager of Smithtown Acura in St. James, NY. Allison has gained invaluable industry knowledge by taking on a wide variety of responsibilities and projects...

David Villa

David Villa is the founder and CEO of IPD, a marketing, media and training firm that works with companies of all sizes and industries across the United States. He has 21 years of national sales and executive management experience that he brings to his company. Since the company was established...

Kevin Campbell
Internet Sales Director
Courtesy Hyundai Tampa (Asbury Automotive Group)

I have been in the automobile industry since 2005. Throughout my career I've held titles of Salesperson, Parts Manager, Business Development Manager, E-Commerce Director, and Internet Sales Director. I have a burning passion for this industry that pushes me every day to learn more every day....

Paul Sansone Jr.
Dealer Principal
Sansone Kia, Nissan, EZ Auto

An Auto Dealer for over 25 years, I ran the day-to-day operations of Sansone Auto Network (top 50 nationally) for 12 years. My primary responsibility was for Sansone's Rt 1 Automall, which was a 7-franchise (Toyota, Hyundai, Suzuki, Nissan, Lincoln Mercury, Mazda, Jeep), 26-acre automall in central New Jersey. I...

Tim Joslin
Operations Project Manager
Ferman Automotive Group

Tim Joslin is the Operations Project Manager for Ferman Automotive Management Services (Ferman Auto Group 18 dealerships including 5 Harley Davidson locations) is a retired U. S. Army Command Sergeant Major (23 years active duty). He served as GM for RV Dealer, Boat Dealer and Ford Dealer over the past...

Thursday, April 13, 9:30 AM - 10:20 AM

  • Room: 18
There are four keys dealers must focus on in order navigate successfully. Too often the focus is on fixing one aspect without any understanding of the impact it has elsewhere. Glenn will show you how to anchor in best practices while balancing new ideas and the unknown factors that can... more...
Glenn Pasch
PCG Comapnies

Glenn Pasch, CEO of PCG Companies, works with clients to develop new strategies that will enable their businesses to become more visible, efficient & profitable. He continues to author articles for multiple industry publications as well is co-author of the book, “Selling Cars in the Digital Age.” His latest book,...


Thursday, April 13, 10:30 AM - 11:20 AM

  • Room: 25
Tom Carney Jr., lead instructor at the National Automobile Dealers Association, will share his knowledge gained from 30+ years of experience in automotive from all levels of OEM, Supplier and Retail, to help you create impactful and brief sales meetings that will drive growth and revenue. You’ll leave this session... more...
Tom Carney Jr.
Lead Instructor
National Automobile Dealers Association

Tom has more than 30 years of automotive experience from all levels of OEM, Supplier and Retail. His experience includes Executive roles with Volkswagen of America, American Honda Motor Corp. and American Suzuki Motor Corp. He has also served as Director of Program Management at Cambridge Industries, Global Director of...


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